Current Operating Schedule |
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| Tips for streamlining the process while we're working with staffing limitations | |
PLACING ORDERS Order Department, orders@myqbot.com |
When you place an order on our website, be sure to include all requested information, and utilize all pull-down menus. (This is required information so that we can process/ship the order. Incomplete orders will experience a delay and/or be cancelled/refunded.) Past/Archived orders are not consulted for accuracy on the current order...we will fill the order as placed. So please check your order for accuracy prior to checkout. If you have ANY questions regarding placing an order, please communicate with our Support Team PRIOR to placing the order. Include as much detail as possible, including photos/video, and they'll be happy to assist you in placing an order for the exact component/part you are looking to receive. |
SHIPPING/RECEIVING ORDERS Order Department, orders@myqbot.com |
With our Service Dept. staff working 7 days a week, we have been able to maintain our order processing turnaround time of 3-12 business days. [This means that within 3-12 business days of receipt of a complete/accurate order, we're able to fabricate and fulfill the order and get it shipped out.] Please note: Once an order leaves our factory, and is with the shipper (typically USPS or UPS), we can only sit back and wait for it to be delivered to you. In the recent past, we have noticed a wide range of delivery times, regardless of auto-generated expected delivery date. Although most parcels are labeled for delivery within a 2-day, 3-day, or 7-day timeperiod, the actual date can be several days in addition. Please allow extra time for your order to arrive. International/non-USA shipments are made via USPS. Over the past several months, the shipment delays have been anywhere from an extra few days to over six weeks. Please assume a lengthy delay; USPS Tracking has been someone spotty, but will generally provide en-route progress. |
Communication with our Factory Support Team, support@myqbot.com |
When you communicate with us, please include a detailed description of the reason for your email.
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Communication with our Factory Order Department, orders@myqbot.com |
When you communicate with us, please include a detailed description of the reason for your email.
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SERVICE TICKETS Support Team, support@myqbot.com |
If you believe you are in need of service to your QBOT Head, QBOT Drive Assemblies, or Quilter's Cruise Control Brain, please communicate with our Support Team to obtain approval prior to shipping to our Factory. [Unapproved Service Tickets may be held in the Front Office and processed at a later date.] TIP: Our Support Team will work with you to determine the best course of action, based on your exact situation. Please provide the detailed information noted above (bullet points and #1-4) with description of the equipment, specific outline of the trouble experienced, and step-by-step outline of the troubleshooting performed to determine service is needed. IMPORTANT: If you are in need of service to your sewing machine's motor controller, and your dealer instructed you to contact our Service Dept., please email us with complete details and we'll go from there with instructions. |
Communication with our Factory Dealers, Suppliers/Vendors |
Please use the email addresses you have on file, and follow the current procedures for reaching someone from our Front Office, WITH A COPY TO OUR ORDER DEPT. Please include a detailed description of the reason for your email.
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