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Assistance

User Guides

FAQ for all versions of QBOT (1-2-3)

Frame Installation Instructions

QBOT Troubleshooting List

Machine and Frame Compatibility List

PARAMETER SETTINGS for Standard/Mid-Arm & Long-arm setups

Wiring Harness Instructions for Long-arm Machines (15" and greater)

Browse the blog for QBOT trouble-shooting issues. The search function is located on the right side of the screen.

QBOT Version 2 User Manual

Mini Tutorials & Webinar Recordings

Mini Tutorials are short, topic-specific videos can shed some light on common issues which may arise in your quilting studio. Webinar Recordings are produced from live broadcast of monthly classes.

 

Download Firmware Version (1.31)

DO NOT DOWNLOAD IF YOU HAVE VERSION 2 or V3

QBOT Warranty

Customer Assistance Call Program

When you are unable to obtain assistance from your purchasing dealer, you may wish to register for one-on-one assistance with a QBOT specialist (educator or technician). Many timeslots available: days, evenings, & weekends.

QBOT Extended Warranty for second owners of home use (not commercial use) QBOT.

If you are unsure of original usage, please contact us via email at: warranty@myqbot.com

 

 

Forms

S/R Ticket

Service/Repair Ticket

Proof of purchase should accompany form submission. (Shipments from outside USA must be specially marked - see instructions.)

REGISTER QBOT

v2

Version 2.09 Upgrade

Not available after Dec. 15, 2017

Visit the Parts & Accessories page - HERE

Customer Assistance Call Program

When you are unable to obtain assistance from your purchasing dealer, you may wish to register for one-on-one assistance with a QBOT specialist (educator or technician). Many timeslots available: days, evenings, & weekends.

v3

V3 Upgrade

Visit the V3 purchasing page - HERE

 

Contact Us

Send Support an e-mail question to: support@myqbot.com - please provide detailed information on sewing machine, frame, & QBOT serial number.

NOTE:  During the period 12/22-1/5 we will have periods of limited staffing/facility closure.

emailSupport

REGISTER QBOT

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