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Assistance

User Guides

FAQ for all versions of QBOT (1-2-3)

Frame Installation Instructions

QBOT Troubleshooting List

Machine and Frame Compatibility List

Parameter settings for Standard & Long-arm setup

Wiring Harness Instructions for Long-arm Machines (15" and greater)

Browse the blog for QBOT trouble-shooting issues. The search function is located on the right side of the screen.

QBOT Version 2 User Manual

Mini Tutorials & Webinar Recordings

Mini Tutorials are short, topic-specific videos can shed some light on common issues which may arise in your quilting studio. Webinar Recordings are produced from live broadcast of monthly classes.

QBOT Version 2 Manual Supplement [Version 2 upgrade features]

Download Firmware Version (1.31)

DO NOT DOWNLOAD IF YOU HAVE VERSION 2 or V3

QBOT Warranty

Customer Assistance Call Program

When you are unable to obtain assistance from your purchasing dealer, you may wish to register for one-on-one assistance with a QBOT specialist (educator or technician). Many timeslots available: days, evenings, & weekends.

QBOT Extended Warranty for second owners of home use (not commercial use) QBOT.

If you are unsure of original usage, please contact us via email at: warranty@myqbot.com or call: 847-918-8270.

 

 

Forms

S/R Ticket

Service/Repair Ticket

Proof of purchase should accompany form submission. (Shipments from outside USA must be specially marked - see instructions.)

 

 

v2

Version 2.09 Upgrade

Visit the Parts & Accessories page - HERE

Customer Assistance Call Program

When you are unable to obtain assistance from your purchasing dealer, you may wish to register for one-on-one assistance with a QBOT specialist (educator or technician). Many timeslots available: days, evenings, & weekends.

v3

V3 Upgrade

Visit the V3 purchasing page - HERE

 

Contact Us

Send Support an e-mail question to: support@myqbot.com - please provide detailed information on sewing machine, frame, and QBOT serial number.

emailSupport

REGISTER QBOT