Assistance & User Guides - all versions of QBOT
Factory Default PARAMETER SETTINGS for Mid-Arm & Long-arm setups
Frame Installation Instructions
PDF format for certain equipment
Mini Tutorials & Webinar Recordings
Mini Tutorials are short, topic-specific videos can shed some light on common issues which may arise in your quilting studio. Webinar Recordings are produced from live broadcast of monthly classes.
Assistance & User Guides - QBOT versions 1 & 2 only
Download Firmware Version (1.31)
DO NOT DOWNLOAD IF YOU HAVE VERSION 2 or V3!!!
Forms
Proof of purchase should accompany form submission.
Shipments from outside USA must be specially marked - see instructions. IMPORTANT: For return shipments of serviced items, please note there may be customs or import duties levied once the package reaches its destination country. All additional charges for customs clearance are the responsibility of the recipient.
V3 Upgrade
Visit the V3 purchasing page - HERE
Customer Assistance Call Program
When you are unable to obtain assistance from your purchasing dealer, you may wish to register for one-on-one assistance with a QBOT specialist (educator or technician). Many timeslots available: days, evenings, & weekends
QBOT V3 owners, send Support an e-mail question to: support@myqbot.com - please provide detailed information on sewing machine, frame, & QBOT serial number. Include photos/video if possible.
NOTE: We observe all US holidays and therefore periodically have limited email support. For assistance during those periods, we recommend posting your inquiry to the online community of users [QBOTSquad at groups.io and/or the Facebook Group]
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